Applications for this role are now closed.
About the Role:
SetHero helps film crews stay organized through beautifully designed call sheets, production reports, and production tools used by thousands of productions worldwide.
We’re seeking an ambitious and versatile individual to join our team, helping us support our users, share our story, and maintain sharp and engaging product communications. This person would be a vital bridge between our product team and the film crews that rely on us every day.
Responsibilities:
This flexible, hourly contractor role blends customer support, help documentation, marketing communications, and marketing content production — ideal for someone who enjoys both people and product. Specific responsibilities will include:
💬 Customer Success & Support
- Respond to support tickets with accuracy and care
- Resolve billing and account questions
- Support user onboarding and training initiatives
- Track common issues and share actionable insights with the product team
- Recreate our help documentation to be up-to-date and helpful
📰 Product Communication
- When new production updates are released, you’ll write changelog posts and product announcements
- Craft and schedule product update emails in our CRM
- Keep help documentation sharp, current, and helpful with every release
🎬 Content Creation
- Produce short product walk-throughs and screen-recorded tutorials
- Coordinate and oversee blog content with writers and designers (in WordPress)
- Manage the creation and delivery of email newsletters
Ideal Candidate:
- Excellent written and verbal communication skills
- Detail-oriented, organized, and very thorough
- Familiar with SetHero’s software and how it works
- Enjoys learning new software and easily becoming an advanced “pro-user” of software.
- A generalist who is good across a variety of skills, from communication, tech support, making videos, creating basic graphic design, and website updates.
- Experience in on-set film production (or at the least, a strong understanding of set-life workflows)
- Comfortable on camera (basic webcam + lighting setup required)
- Tech-savvy and confident using tools like Intercom, Loom, Figma, Airtable, WordPress, Adobe Premiere Pro, Screen Studio, Kite, and AI tools like ChatGPT or Claude
- Organized, proactive, and self-directed.
How we operate:
You’ll work directly with our founder (Luke) and collaborate with a small, fully remote team. We move fast, value clarity, and care deeply about the people behind the scenes who make productions happen. If you love storytelling, systems, and supporting film teams working on set, you’ll feel at home. Learn more about SetHero’s mission and values here.
What you’ll get:
- Work in the film industry, but with the upsides of a tech job
- Flexible schedule that respects your time (5-10 hours/week)
- Fully remote work from anywhere
- Creative freedom in how you communicate with users and create content
- Direct impact on product direction through user insights you surface
- Close collaboration with our small, focused team
Contract Details
- Flexible hourly contractor role (5-10 hours per week)
- Rate: $40-60/hour (depending on skills & experience)
- Fully remote, flexible work hours. Needs to be available for a few hours, at least 2-3 days a week.
- Contractor-only position for now (no employment implied)
