SetHero LLC

Subprocessors

⚡️ Quick summary:

  • 🤝 Third-party partners: SetHero uses third-party subprocessors to help deliver and improve its services.
  • 🔒 Data handling: These subprocessors may store or process data you submit to SetHero.
  • ⚙️ Core vs. other services: A range of subprocessors power everything from cloud hosting to user analytics, email marketing, and billing.
  • 🔔 Advance notice of changes: You’ll be notified at least 30 days before SetHero adds a new subprocessor, and you can object within that window.

Full Subprocessor List:


Subprocessors

SetHero engages with third-party subprocessors to help us provide services to our customers. These subprocessors may store or temporarily process Customer Content (content you submit to your SetHero account) and assist SetHero with processing it.

Core Infrastructure Subprocessors

Subprocessor Name Nature of Processing Website / Security URL
Amazon Web Services Cloud hosting / infrastructure; AI model hosting (Amazon Bedrock) https://aws.amazon.com
https://aws.amazon.com/security
Plivo Transactional SMS provider (primary) https://www.plivo.com/
https://www.plivo.com/security/
Twilio Transactional SMS provider (backup) https://twilio.com
https://twilio.com/legal/security-overview
SendGrid Transactional email provider https://sendgrid.com
https://sendgrid.com/policies/security
Sentry Code error stack tracking and bug tracking https://sentry.io
https://docs.sentry.io/product/security/soc2
Google Cloud Data warehousing, maps API, etc https://cloud.google.com
https://cloud.google.com/security



Other Subprocessors

Subprocessor Name Nature of Processing Website / Security URL
Google Analytics General web traffic analytics https://analytics.google.com
https://policies.google.com/privacy
Pipedrive Sales pipeline / account management https://pipedrive.com
https://www.pipedrive.com/en/trust-center
Google Marketing Platform Google Analytics & tag manager https://marketingplatform.google.com/about/analytics/
https://policies.google.com/
Google Workspace Email, calendar, file storage, document editing https://workspace.google.com
https://workspace.google.com/security
Intercom Customer account management, support communication, help documentation https://intercom.com
https://intercom.com/security
MailerLite Email marketing https://www.mailerlite.com
https://www.mailerlite.com/legal/security-statement
StitchData Data pipeline & ETL https://www.stitchdata.com/
https://www.stitchdata.com/platform/security/
Metabase Data visualization, querying, and dashboarding https://www.metabase.com/
https://www.metabase.com/security
Mixpanel Application user event tracking https://mixpanel.com
https://mixpanel.com/legal/security-overview
Posthog Application user event tracking https://posthog.com
https://posthog.com/handbook/company/security
Zapier Facilitating various data integrations between vendors https://zapier.com
https://zapier.com/security-compliance
Chargebee Customer billing management https://chargebee.com
https://chargebee.com/security
Stripe Payment gateway / processing https://stripe.com
https://stripe.com/docs/security/stripe
Google Data Studio Data analysis and reporting https://datastudio.google.com/
https://support.google.com/datastudio/topic/7156087?hl=en&ref_topic=6291008



AI Features

SetHero uses AI models to power certain AI-assisted features. We list the models we use here for full transparency — even though your content is never sent to, accessed by, or stored by these model providers. All AI models are accessed only through Amazon Bedrock (a service of Amazon Web Services, listed above) and run entirely inside SetHero's existing AWS environment.

How your data is protected:

  • Completely optional — all AI features can be disabled at the company level by account owners.
  • Your data stays 100% private — the models run inside our AWS environment; No AI model provider has no access to your inputs, outputs, or logs.
  • Zero data retention — inputs and outputs are not stored after a response is generated.
  • No training — your content is never used to train any AI model.
  • Same region — processing happens in the same AWS region we already use for your data.
  • Data minimization — the features are designed to prevent unnecessary personal data from being sent to the models.
Subprocessor Name Nature of Processing Website / Security URL
Anthropic Provider of the Claude AI models (Sonnet & Haiku) used for in-app AI features, run by SetHero via Amazon Bedrock inside our existing AWS environment. No customer content is sent to or accessible by Anthropic. https://www.anthropic.com
https://trust.anthropic.com



Updates to Subprocessors

As SetHero’s business continues to grow and evolve, these subprocessors may change. SetHero will notify the Customer of new sub-processors at least 30 days in advance, and the Customer has the right to object by contacting SetHero at privacy@sethero.com within 30 days of such notification.